We want you to have a delightful experience when using Tuscany Candle® products. Our team takes quality very seriously and is focused on delivering safe, quality fragrance products that feature optimal materials and unparalleled craftsmanship.

It is also very important that you burn candles responsibly. Please follow the guidelines below to ensure their safe use:

  1. The first time you light a candle, plan to let it burn until the entire top has melted to the jar edges before putting it out. For most candles, this works out to be about one hour per inch in diameter so you may need to plan ahead. Wax has a “memory” so if a candle is extinguished with a partial wax pool it may tunnel and never achieve a full pool.

  2. You should avoid letting your candle burn for more than four hours at a time. At that point the balance between the length of the wick, the temperature of the flame and the melting wax starts to get out of sync. If you really want to fill a space with scent for a long period of time, we suggest stocking up on multiples of the same candle and rotating them throughout the day.
  3. Be sure you trim your wick to ¼” each time you light the candle, removing any wick 'bloom' from the previous burn. A lengthy wick is how you end up with “sooting” and it can also lead to an uneven burn. Avoid letting the excess wick fall onto the top of the candle. Stray debris will inhibit your candle’s performance and may lead to performance and safety issues.
  4. Be sure you do not blow out your candles. This is one of the worst ways to extinguish your candle and you could risk of bending the wick, sending droplets of hot wax flying out of the jar, or filling your face with smoke. Instead, we recommend using a candle snuffer, a wick dipper, or even a glass covering, so long as it’s completely made from non-flammable materials.
  5. We recommend discontinuing the use of your candle when 1/2” of wax is left at the bottom of the jar. Continuing to burn after this point significantly increases safety risks. 


  • Please do not leave candle burning unattended.
  • Keep candles out of the reach of small children and pets.
  • Always burn on a heat resistant surface.
  • Remove all packaging before lighting.
  • Do not use if the jar is cracked, chipped, or scratched.
  • Do not touch or move candle with visible (liquid) hot wax.
  • Keep the wax pool free of wick trimmings, matches, or any combustible material.
  • Keep burning candles away from drafts, vents, and ceiling fans to minimize smoking or a wick blowing out causing the candle to burn unevenly.
  • Make sure candle is completely extinguished and the wick no longer glows before leaving the room.


Wax Melts

Much like our candles we do not recommend exceeding 4 hours of burn time on our wax melts. We recommend using 1 fragrance cube for outlet warmers and 1-2 cubes for our Tuscany Candle® brand tabletop warmers. Each section in our 6-cube packaging will emit between 4-5 hours of fragrance when fully melted. When you are ready to swap fragrances be sure you allow the dish to fully cool before handling. From there you can pop the dish into the freezer until the wax easily releases from the dish. Be sure you allow the dish to return to room temperature before use. We recommend that you use only Tuscany Candle® brand melts in our Tuscany Candle® warmers for an optimal, and safe, fragrance experience.


How to Store Your Tuscany Candle® Products

The fragrance oils and wax formulas we use in our products are sensitive to both light and temperature so please use care when storing Tuscany Candle® products for an extended period of time. Be sure to store your candles and wax melts in a cool, dry place away from direct sunlight or any intense light. This will help protect from color fade or discoloration.  

Our products can be sensitive to extreme cold and heat so it is best to store them between 50ºF and 85ºF. Extended periods of heat may cause melting while extreme cold may cause separation or even cracking. After long exposure to cold temperatures, allow the candle to return to room temperature for at least 2 hours before burning.