Tuscany Candle® Website Privacy Policy

Last updated: February 26, 2026

Tuscany Candle® (“Tuscany Candle,” “we,” “us,” or “our”) is committed to respecting your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or shop on tuscanycandle.com, interact with our emails or digital ads, participate in our rewards or promotions, contact customer service, or otherwise engage with us online.

By using our website or providing information to us, you agree to the practices described in this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to:

Our website at tuscanycandle.com (the “Site”);
Any online store, rewards programs, or promotions hosted on the Site;
Customer service communications related to Tuscany Candle products and online orders;
Our brand owned and operated by Empire Candle Co., LLC based in Kansas City, Kansas.

This policy does not apply to third-party websites, services, or platforms that we do not control, even if they link to or from our Site.

2. Information We Collect

We collect information about you in three main ways: (a) information you provide directly; (b) information we collect automatically; and (c) information we receive from third parties.

2.1 Information You Provide Directly

Examples include:

Account & profile information
Name, email address, password, and other details when you create an account or join any rewards or loyalty program.
Order & payment information
Billing and shipping address, contact phone number, order history, and limited payment details (payment card information is generally processed by our third-party payment processors and not stored in full by us).
Customer support communications
Information you provide when you contact us with questions, claims, or feedback about our products or your orders.
Forms & surveys
Information you submit on claim forms, contact forms, promotions, contests, or product reviews.
Job applications (if applicable)
If you apply for a role through a linked careers page, we may receive your résumé, contact details, and other information you provide in connection with your application.

2.2 Information We Collect Automatically

When you visit or interact with our Site, we and our service providers may automatically collect certain information using cookies, pixels, log files, and similar technologies, such as:

Device and browser type, operating system, and settings;
IP address and general location information (e.g., city, state, country);
Pages you visit, links you click, and time spent on the Site;
Referring URLs (e.g., the page that linked you to our Site);
Interaction with our emails (such as opens or link clicks), where permitted by law.

2.3 Information from Third Parties

We may receive information about you from:

Payment processors and e-commerce providers (e.g., confirmation that a transaction was approved or declined);
Shipping carriers (e.g., delivery confirmation or exceptions);
Marketing and analytics partners (e.g., aggregated insights or audience information, where allowed);
Social media platforms if you interact with our content or ads or choose to connect your social account with our Site.

We may combine information from these sources with information we collect directly and automatically.

3. How We Use Your Information

We use the information we collect for purposes including:

Providing our products and services
Processing and fulfilling orders, managing payments, shipping products, and communicating about your purchases.
Customer support
Responding to your questions, claims, and other requests; troubleshooting issues; and providing product and safety information.
Account and rewards management
Creating and maintaining your account, administering rewards or loyalty programs, and tracking your points or benefits, if applicable.
Marketing and promotions
Sending you promotional emails, newsletters, offers, and recommendations about products we think you’ll love, in accordance with your preferences and applicable law.
Personalization & site experience
Remembering your preferences, tailoring content and offers, and improving the usability and performance of our Site.
Analytics & performance
Understanding how users interact with our Site and campaigns so we can improve our products, services, and marketing.
Security & fraud prevention
Protecting our Site, business, customers, and partners from fraud, abuse, and unauthorized access.
Legal, compliance, and business purposes
Meeting legal obligations, enforcing our terms and policies, and supporting business operations such as audits, risk management, and reporting.

We may also use aggregated or de-identified information that does not reasonably identify you for research, analysis, and other lawful purposes.

4. Cookies and Similar Technologies

Like many online retailers, we use cookies, pixels, and similar technologies to:

Remember your cart and preferences;
Keep you logged in (where applicable);
Provide basic Site functionality;
Analyze traffic and usage patterns;
Deliver and measure the effectiveness of advertising.

Most web browsers allow you to control cookies through their settings, including blocking or deleting them. If you choose to disable cookies, some features of our Site may not function properly (for example, saving your cart or login session).

We may also work with third-party analytics providers and advertising partners who set their own cookies or similar technologies to help us understand Site usage and deliver ads that may be more relevant to your interests. These third parties may collect information about your online activities over time and across different websites.

5. How We Share Your Information

We may share your information with:

5.1 Service Providers

We engage trusted third-party vendors to perform services on our behalf, such as:

Payment processing
Order packing and shipping
Website hosting and maintenance
Data analytics
Email delivery and marketing services
Customer support tools

These providers are authorized to use your information only as necessary to perform services for us, in line with this Privacy Policy and applicable law.

5.2 Business Partners & Marketing

We may share limited information with partners who assist with:

Running promotions, contests, or joint marketing campaigns;
Serving or measuring ads and marketing communications.

Where required by law, we will obtain your consent before sharing information for these purposes.

5.3 Legal & Safety

We may disclose information if we believe in good faith that it is:

Required by law, regulation, legal process, or government request;
Necessary to protect the rights, property, or safety of Tuscany Candle, our customers, the public, or others;
Necessary to detect, prevent, or address fraud, security, or technical issues.

5.4 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or other business transaction, your information may be transferred as part of that transaction, subject to applicable law and any limitations required.

5.5 With Your Consent

We may share your information for other purposes disclosed at the time of collection, with your consent or direction.

6. Your Choices and Rights

Depending on your location and applicable law, you may have certain rights and choices regarding your personal information.

6.1 Marketing Communications

You can opt out of marketing emails by:

Clicking the “unsubscribe” link in any promotional email; or
Adjusting your account or email preferences (if such settings are available).

Please note:

Even if you opt out of marketing emails, we may still send you non-marketing communications, such as order confirmations, shipping updates, or important service or policy notices.

6.2 Cookies & Online Tracking

You can:

Use your browser settings to block or delete cookies;
Use opt-out tools provided by some analytics and advertising partners (where available).

Our Site is not currently configured to respond to “Do Not Track” (DNT) signals, as there is no industry-standard approach for doing so.

6.3 Access, Correction, and Deletion

Subject to applicable law, you may have the right to:

Request access to the personal information we hold about you;
Request that we correct inaccurate or incomplete information;
Request that we delete certain information, subject to retention obligations and legal requirements.

To exercise these rights, please contact us using the methods described in the Contact Us section below. We may need to verify your identity before acting on your request.

6.4 Your Rights Under the California Consumer Privacy Act

If you are a California resident, you have additional rights regarding your personal information under the California Consumer Privacy Act (CCPA). The following language applies to California residents:

Your rights under the California Consumer Privacy Act

The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection for the purpose of creating advertising and other communications.

How to opt out

By clicking on the link below, we will no longer collect or sell your personal information. This applies to both third parties and the data we collect to help personalize your experience on our website or through other communications.

California Consumer Privacy Act (CCPA) Opt-Out

7. Data Security

We use a combination of technical, administrative, and physical safeguards designed to protect your information from unauthorized access, use, disclosure, or loss.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as reasonably necessary to:

Provide the products and services you requested;
Support legitimate business operations (such as accounting, auditing, or reporting);
Resolve disputes and enforce our agreements;
Comply with legal, regulatory, or contractual obligations.

The exact retention period may vary depending on the type of data and the purposes for which it was collected.

9. Children’s Privacy

Our Site and products are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13 (or a higher age threshold where required by local law) without appropriate consent, we will take steps to delete that information as required by law.

10. International Users

Our Site is operated from the United States, and your information may be processed and stored in the United States or other locations where our service providers are located.

If you access our Site from outside the United States, you understand that your information may be transferred to and processed in countries that may have data protection laws different from the laws of your country. We will take steps to ensure that appropriate safeguards are in place where required by law.

11. Third-Party Websites and Services

Our Site may contain links to third-party websites, apps, or services (for example, blogs, social media pages, career portals, or content from third-party publishers). We are not responsible for the privacy practices or content of those third parties.

We encourage you to review the privacy policies of any third-party sites or services you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.

When we make changes, we will:

Update the “Last updated” date at the top of this page; and
Post the revised policy on the Site.

In some cases, we may provide additional notice (such as by email or a prominent notice on our Site) where required by law.

Your continued use of the Site after any changes become effective means you accept the updated Privacy Policy.

13. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, you may contact us at:

Empire Candle Co., LLC
Kansas City, KS 66115
Phone: 800-231-9398
Website: tuscanycandle.com / empirecandle.com

You may also use any contact forms or customer service channels provided on our Site.